Product and Tech Support Policies
Before you call or email Support, please follow the instructions
below to help us help you in a more efficient manner:
* Read over all the FAQs, you may find the answers to your
* Download any and all instructions for the product you need
support for and read them. Look on the product description page
for download links for the instructions. Most are in PDF format.
* Measure, Measure, and measure again and write it all down. We
want you to get the right size and right amount of product you
need. Do not guess at sizes, it never works. Some of the sizes you
may need are: Height of chimney. Exact inside dimension of your
chimney. Exact inside dimension of the exhaust of your
woodstove, oil burner, coal stove, or gas appliance. Exact
dimension of your fireplace opening, height and width, if you want
to reline a fireplace chimney for use as a fireplace.
We want you to have all the information you need to make an
informed decision on the product you are interested in. We want you to
be able to install a safe venting system in your home that will last your
lifetime and beyond and we want you to have piece of mind about the
product you are purchasing and installing. We want all of this and
more, but we need your help! Be sure to read over our site and
instructions and have measurements in hand before you call. This will
help your support call go smoother, shorter, and you will better
understand what our Tech is talking about when they mention certain
If we find during a support call that a person has not taken the time
out to increase their knowledge by reading our web pages or
instructions, we may terminate the call until a later date or when we
find that the person has taken the time out to help themselves with the
materials already supplied on our site.
You will not find as in-depth product or tech support in the chimney
industry anywhere on the Internet as you find with Hart's Hearth &
Homestead. We are simply the best!
Support Email: firstname.lastname@example.org
Or call - 1-877-602-FIRE (3473) Choose the “support option”
Disclaimer: Even though we try to educate and inform with all the
resources we have, on a rare occasion, there may be times when a
customer’s project will not turn out the way they had hoped. Since we are not
there looking at your project, we must totally rely on your information to draw
a conclusion on what course of action to take. You must take full
responsibility for all measurements, drawings, and explanations of what your
project details are. Hart's Hearth Inc. is not responsible for wrong parts being
ordered, either wrong by size, quanity, or type. It is your, the customer's,
reponsibility to be sure of the parts you order. It is your responsibility to make
sure parts will fit and work for your installation.
We will do our best to advise you the best we can so you have all the
proper parts needed for your project. We will also advise you to the best of
our ability through experience on how to install our products. But we can only
rely on your information, so be responsible and learn all you can from the
information we provide on this site and take responsibility in the rare
occasion something doesn't work out right.
Uplink Companies / Hart's Hearth Inc.
Copyright 2001 - 2013
Page Updated 08/01/2013
Hart's Hearth Inc.
2523 Middle Rd.
Trenton, NC 28585
Toll Free Phone#:
9AM to 5PM Mon. - Fri.
Closed: Sat. & Sun.
Most all orders placed
Monday thru Friday by
1:30 pm Eastern will be
shipped same day.
Tech Support, Customer
Service, and Order Takers
will be available during
office hours above.