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      Note: All Ventis Chimney and Stovepipe orders are now taking about a week or so to ship. The factory has been overwhelmed by the many orders coming in. PowderCoated chimney lead time is 3 to 4 weeks now. If you cannot wait and need your chimney shipped quickly, choose the DuraTech chimney systems. Thank You for understanding.

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Office Hours:
9AM to 5PM Mon. - Fri.
Closed: Sat. & Sun. 

Most all orders placed Monday thru Friday by 1:30 pm Eastern will be shipped same day.

Tech Support, Customer Service, and Order Takers will be available during office hours above.





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Chimney FAQs



Chimney and Chimney Installation
Frequently Asked Questions

Can I use a 30 degree and 15 degree elbow to make a 45 degree?

Can I extend my brick chimney with your metal chimney?

Do I have to enclose the chimney?

What is a chase?

Can I use your chimney to vent an oil burner?

Will I get instructions?




Why do I need an insulated chimney?

There are many reasons, but the most important is to keep you and your family safe. The chimney systems we carry are all UL Listed to the 103HT standard, which means they were tested and deemed safe up to 2100 degrees F.


What is the clearance of your Class-A chimney to wood ?
All of the Class-A chimney we carry has a minimum clearance to combustibles of 2 inches.


I don't see any 45 or 90 degree elbows, where are they?
There are none. To eliminate the possibility of dangerous hot spots in your chimney, you are not permitted to have more than a 30 degree elbow in any Class-A chimney.


Can I use a 30 degree and 15 degree elbow to make a 45 degree?

You cannot use two elbows together to form any other degree of elbow other than the degree of elbow purchasedwith any Class-A chimney. So the answer is no.


Can I extend my brick chimney with your metal chimney?
You most certainly can! All it takes is an Anchor Plate and the proper sized pipe for your chimney.


Do I have to enclose the chimney?
Check with your local codes, but in most areas, you do not have to run the chimney in a chase when outside. In living areas, you should always have a chase surrounding your chimney.


What is a chase?
It is a framed "box" that surrounds your chimney. Many people use a chase on the outside to cover up the stainless chimney. They then cover the chase with cultured stone, brick, or siding that matches the home. A chase really dresses up the chimney on the exterior, but greatly adds to the overall cost.


Can I use your chimney to vent an oil burner?
All of our Class-A Chimney is rated as "All Fuel" chimney. It can vent wood, coal, oil, pellet, and non-condensing gas appliances.


Will I get instructions?
Yes! But we encourage you to download the instructions before you buy, so you can get an idea what you will need to do and how to plan your project. We have links to download instructions on each chimney product page.


Page Updated 10/19/2014

Copyright 2001 - 2014
Hart's Hearth Inc.
2523 Middle Rd.
Trenton, NC 28585
USA
Toll Free: 877.602.FIRE (3473)
Local: 252.448.0055
FAX: 800.571.2765

Hart's Hearth & Homestead is a Family Owned Christian Company that promotes and supports the commission of the word and works of Jesus Christ.