Hart's Hearth Product and Tech Support Policies
Before you call or email Support, please follow
the instructions below to help us help you in a more efficient manner:
We want you to have all the information you need to make an informed
decision on the product you are interested in. We want you to be able
to install a safe venting system in your home that will last your
lifetime and beyond and we want you to have piece of mind about the
product you are purchasing and installing. We want all of this and
more, but we need your help! Be sure to read over our site and
instructions and have measurements in hand before you call.
This will help your support call go smoother, shorter, and you will
better understand what our Tech is talking about when they mention
over all the FAQs, you
may find the answers to your questions there.
any and all instructions for the product you need support for and read
them. Look on the product description page for download links for
the instructions. Most are in PDF format.
Measure, and measure again and write it all down. We want you to get
the right size and right amount of product you need. Do not guess at
sizes, it never works. Some of the sizes you may need are:
Height of chimney. Exact inside dimension of your chimney. Exact inside
dimension of the exhaust of your woodstove, oil burner, coal stove, or
gas appliance. Exact dimension of your fireplace opening, height and
width, if you want to reline a fireplace chimney for use as a fireplace.
If we find during a support call that a person has not
taken the time out to increase their knowledge by reading our web pages
or instructions, we may terminate the call until a later date or when
we find that the person has taken the time out to help themselves with
the materials already supplied on our site.
You will not find as in-depth product or tech support in the chimney
industry anywhere on the Internet as you find with Hart's Hearth. We
are simply the best!
Support Email: firstname.lastname@example.org
Or call - 1-877-602-FIRE (3473)
Disclaimer: Even though we try to
educate and inform with all the resources we have, on a rare occasion,
there may be times when a customers project will not turn out the way
they had hoped. Since we are not there looking at your project, we must
totally rely on your information to draw a conclusion on what course of
action to take. You must take full responsibility for all measurements,
drawings, and explanations of what your project details are. Hart's
Hearth Inc. is not responsible for wrong parts being ordered, either
wrong by size, quanity, or type. It is your, the customer's,
reponsibility to be sure of the parts you order. It is your
responsibility to make sure parts will fit and work for your
We will do our best to advise you the best
we can so you have all the proper parts needed for your project.
We will also advise you to the best of our ability through
experience on how to install our products. But we can only
rely on your information, so be responsible and learn all
you can from the information we provide on this site and take
responsibility in the rare occasion something doesn't work