Office Address:Hart's Hearth Inc.Uplink Companies2523 Middle Rd.Trenton, NC 28585Toll Free Phone#:877-602-FIRE (3473)Fax:800-571-2765Office Hours:9AM to 5PM Mon. - Fri.Closed: Sat. & Sun. Most all orders placed Monday thru Friday by 1:30 pm Eastern will be shipped same day.Tech Support, Customer Service, and Order Takers will be available during office hours above.